Help Center
Find answers to common questions and get the help you need
Click the "Sign Up" button in the top right corner, choose your account type (Seeker or Keeper), and follow the registration steps. You'll need to provide a valid email address and create a secure password.
We offer three account types: Seekers (individuals looking for services), Keepers (service providers), and Business accounts (industry professionals like photographers, legal advisors, etc.).
After registration, go to your Dashboard and navigate to the Verification section. Follow the steps to submit your ID and complete the verification process. Verification typically takes 24-48 hours.
Account type changes require contacting our support team. We'll guide you through the process and ensure a smooth transition while preserving your account history.
We offer several membership tiers to suit different needs. Visit our Pricing page to see current plans, features, and pricing for each account type.
We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure Stripe payment processing. All transactions are encrypted and PCI-compliant.
Refund requests are evaluated on a case-by-case basis. Please contact our support team within 7 days of your purchase. Unused subscription time may be eligible for a pro-rated refund.
Boost credits allow you to promote your profile or listings to the top of search results for increased visibility. Credits can be purchased individually or are included with premium membership plans.
We employ multi-layered safety measures including ID verification, profile moderation, user reporting systems, encrypted communications, and a dedicated safety team that monitors the platform 24/7.
Click the report button (flag icon) on any profile or content. Select the reason for your report and provide details. Our moderation team reviews all reports within 24 hours.
You control what appears on your profile. Only information you choose to display is visible to others. Personal contact details and payment information are never shared publicly.
Use our privacy settings to control profile visibility, enable two-factor authentication, use our anonymous messaging system, and review connected devices regularly in your Security settings.
Browse available positions in the Jobs section. Click on any listing to view details, then use the "Apply" button to submit your application along with any required information.
Navigate to the Jobs section and click "Post a Job". Fill in the job details including title, description, requirements, and compensation. Your listing will be reviewed before going live.
Yes! Keepers and Business accounts can create "Looking for Work" posts to let potential employers know they're available. These appear in the Jobs section alongside regular listings.
Standard job postings remain active for 30 days. You can renew, edit, or remove your listings at any time from your Dashboard. Premium members get extended listing durations.
Ensure your images meet our requirements: JPG, PNG, or WebP format, under 10MB each, minimum 400x400 pixels. If issues persist, try clearing your browser cache or using a different browser.
Try clearing your browser cache and cookies, disabling browser extensions, or switching to a different browser. If the issue continues, check our status page or contact support.
Go to Dashboard > Settings > Account and click "Delete Account". Please note this action is permanent and will remove all your data, listings, and history from the platform.
Click "Forgot Password" on the login page, enter your email address, and follow the reset link sent to your inbox. The link expires after 60 minutes for security.